Customer Name Primary Contact Name Primary Contact Work Primary Contact Cell Primary Contact E-Mail Entity responsible for backup (Us/Customer) Entity responsible for recovery (Us/Customer) Entity responsible for backup monitoring (Us/Customer) General description of backup process If backups are being run by customer personnel, identify each person involved in backup process (include name and phone number) Customer technical personnel to be identified in case of failure. (include name and phone number) Database Name(s) Database Release(s) Operating System(s) O/S Release(s) Third Party Backup Software Does the software initate backups? Describe database backup target If backups are sent to disk first, how is disk attached to server? (NAS, SAN, NFS, etc.) If backups are sent to disk first, provide name of intermediate disk device Tape Mgmt System Used Tape system activate backups? Tape Offsite Rotation Time Period Tape Retention Time Period Process to recall tape from onsite location Process to recall tape from offsite location Highly available architecture description (i.e. replication, clustering, mirroring, EMC BCV, Standby/Data Guard, log shipping, etc.) Raid Configuration ( 0 + 1, 5, etc.) File Management System Used Control File Mirroring Online Redo Log Mirroring Archiving (Y/N) Archive Log Destination RMAN Used? Catalog or Controlfile used to store backup and recovery info? If catalog is used, enter RMAN Catalog Connect Information. Please include host, dbname, account, password, tnsnames entry. Backup software provided by third party? If so, list third party vendor Locatation of database scripts (enter directory name or RMAN catalog) Utility used to initiate backups (job scheduler, CRON, third party product) Frequency of backup (daily, weekly) Online or Offline Backup? Export OS/Hot OS/Cold RMAN Hot RMAN Cold Archivelog backups to tape RMAN Level 0, Incremental and cumulative (list day of week, incremental/cumulative and level) Please list the application or processes that need to be shut down to a recovery and the order of shutdown (i.e. application server, web server, batch jobs, backups, listener). Please list the application or processes that need to be started up after a recovery and the order of startup (i.e. application server, web server, batch jobs, backups, listener).